NetGuys – Cisco Installation and Support Experts
Since 2012, the NetGuys have been providing Collaboration, Contact Center and Enterprise Network products and services to mid-sized customers primarily in the Midwest US. We help implement, stabilize and grow Collaboration, Contact Center and Enterprise Network solutions that meet our clients’ desired business outcomes. We follow Cisco’s comprehensive PPDIOO system development and management process to ensure successful outcomes for every client.
Our Project Deployment Process
Assessment and Business Outcomes
Our team works with you to understand your challenges, desired outcomes and desired end state. We accomplish this by performing:
- Collaboration, Contact Center, Network and Wireless Site Survey Assessments
- End user workshops/stakeholder interviews
- End user adoption discussions
Once we understand your challenges and desired future state we begin the design process, including:
- Product Demonstrations
- Whiteboard Strategy Sessions
- Proof of Concept
- Design Validation
- Statement of Work/Material Lists
When the approved system design is agreed upon, our delivery teams begin the planning process, including these steps:
- Roll out plan
- Goals and business outcome alignment
- Project planning and schedule development
- Internal and client launch meetings
- Status meetings
End User Adoption
Successful implementation includes a pleasant training and adoption experience for users.
- Device and Software end user training
- Classroom style training
- Reference documentation and online training aids (Webex recordings, electronic reference guides, user guides)
Ongoing Support Services
Whether your team is busy with other IT systems, you need an extension of the team or you need to fill a temporary gap, our Support Services are here to help.
- Block Time Agreements
- Support Agreements
- Ongoing training
- Ongoing usage and adoption metrics
- Lifecycle Management
- QBR and Technology Roadmap discussions
Save With Webex Subscriptions
Our collaboration and communication subscriptions offer features for any size business that enable anytime, anywhere business and greater productivity, shifts buying collaboration solutions from an up-front outlay to a regular subscription and consolidates the features you need under a single contract. With a service subscription plan from the NetGuys, you get exactly what you need – while reducing costs!
Let The NetGuys Help
Rest Easy With A Support Contract
Run your business without worrying about keeping your system running. The NetGuys offer a wide range of support service packages. We provide 24/7 network and communication and collaboration application support. We can even provide help desk support for your employees. Our packages give you the confidence you need in your communication and collaboration systems at prices that fit your budget.