Blog
All New Webex Contact Center Overview
All New Webex Contact Center Empowering agents to delight customer anywhere The all new Webex Contact Center provides flexible, omnichannel customer experience management through a customizable, collaborative platform. The NetGuys are particularly excited about some...
Cloud-Connected Unified Communication
Webex Cloud-Connected Unified Communication (CCUC) The bridge to the cloud The connectivity, flexibility, and adaptability of cloud services are major enablers of workplace transformation. For businesses that need a global, single-pane-of-glass view of systems...
Webex One – These Are A Few Of Our Favorite Things
Seamless Collaboration With anyone, from anywhere, working in-sync with the apps you love True collaboration is an inclusive experience. In today’s work environment, it has never been more important to connect and collaborate across the barriers that keep us apart....
Microsoft LDAP Security Update
New Microsoft Security Updates May Affect Your UC Deployment Microsoft is updating security requirements when integrating to Microsoft Active Directory using LDAP. Many UC deployments are not in compliance with the new requirements. This could affect Finesse,...
3 Benefits of Cloud Collaboration in Manufacturing
You may have been thinking about switching to cloud collaboration. How much time have you and your team spent maintaining your on-premise solution? How many long nights trying to upgrade with only semi-successful results? If you’re tired of the issues that come with...
How Manufacturers Are Updating Communication Systems to Support Global Connectivity
For manufacturing enterprises, communication is a key ingredient to success. The ability to connect disparate parts of the company can improve relationships and team dynamics. Today’s manufacturing enterprise needs its communication systems to evolve along with other...
NetGuys’ Anthony Holloway Publishes Cisco Phone Controller Browser Add-on
New Firefox Add-on Enables Remote Cisco Phone Control Our own Cisco Contact Center VIP, Anthony Holloway, recently published his remote Cisco Call Manager phone controller as a free Firefox add-on. The add-on allows administrators to remotely connect with,...
How Should I Move to the Cloud?
Cloud Collaboration 101 for Manufacturers
How should I move to the cloud? If you’ve been asking yourself this question, rest assured that you’re not the only one. The cloud powers better collaboration, reduces TCO on hardware and takes the burden of equipment maintenance and upgrades off your internal teams....
NetGuys Success Story | Centennial School District
Centennial School DistrictSmoother Calling Operations for Centennial School District Centennial School District 12 is the K-12 school district serving several communities in the northern Twin Cities metro area. With nine exceptional schools serving more than 6,600...